Politique d’expédition

Last Updated: January 1, 2026

Thank you for shopping with Keep The Stoke LLC (“we,” “us,” or “our”). Please review our Shipping & Returns Policy carefully before placing an order.

By purchasing from our store, you agree to the terms outlined below.

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

SHIPPING METHODS & CARRIERS

We ship orders using third-party carriers such as USPS, UPS, FedEx, or other regional carriers depending on the destination and shipping method selected at checkout.

Shipping rates and delivery estimates are provided at checkout and are estimates only.

SHIPPING DELAYS & CARRIER ISSUES

Once an order has been handed off to the shipping carrier, delivery is the responsibility of the carrier.

We are not responsible for delays, lost packages, damaged packages, or delivery errors caused by the shipping carrier, including but not limited to:

  • Carrier delays

  • Incorrect delivery

  • Lost or missing packages

  • Weather-related delays

  • Customs delays (if applicable)

That said, we will make a good-faith effort to assist customers by:

  • Providing tracking information

  • Assisting with carrier claims where reasonable

  • Communicating with the carrier when appropriate

However, we cannot guarantee resolution and are not liable for carrier-related issues once the package has shipped.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a package is returned or needs to be re-shipped.

RETURNS POLICY

RETURN ELIGIBILITY

We accept returns within 30 days of delivery, provided that:

  • Items are unused, unworn, and in original condition

  • Items are returned in original packaging

  • Proof of purchase is provided

Certain items may be non-returnable, including but not limited to:

  • Sale or clearance items

  • Gift cards

(If applicable, list exclusions clearly.)

RETURN SHIPPING

Customers are responsible for all return shipping costs.

Return shipping fees are non-refundable, and we do not provide prepaid return labels unless required by law or otherwise stated in writing.

We strongly recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Original shipping charges are non-refundable

  • Processing times may vary depending on your payment provider

EXCHANGES

If you need to exchange an item, please contact us first at:

contact@officialkeepthestoke.com

Exchanges are subject to availability and approval.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us within 14 days of delivery with photos and order details.

We will review each case individually and work with you in good faith to determine an appropriate resolution.

CONTACT INFORMATION

For shipping or return questions, please contact:

Keep The Stoke LLC
Email: contact@officialkeepthestoke.com